Frequently Asked Questions
Everything you need to know about Paintball Team-Up. Can't find what you're looking for? Contact our support team.
Getting Started
How do I create an account?
Download Paintball Team-Up from the App Store or Google Play and tap Sign Up. Register with your email, Google, or Apple account, complete your player profile, and you're ready to find players and games near you.
Is Paintball Team-Up free to use?
Yes — fully free to download and use. Browse games, join teams, and organise matches at no cost. A premium tier with priority listings, advanced stats, and exclusive badges is also available.
What platforms is the app available on?
Paintball Team-Up runs on iOS, Android, and via the web at app.paintballteamup.com. Your profile and matches sync seamlessly across all platforms.
Using the App
How do I find games near me?
Open the Discover tab to browse games by location. Filter by distance, skill level, game type, and date. Enable location services for the most accurate results.
Can I create my own game?
Absolutely. Tap the + button, select Create Game, pick your field, set the date and time, then publish. Other players can find and join your game, and you'll be notified when someone requests a spot.
How does team matching work?
Our matching considers your skill level, playstyle preferences, location, and availability. Browse recommended teams or let the app suggest matches. You can also create your own team and recruit players directly.
Safety & Trust
How do you verify players?
We use email verification, phone confirmation, and optional photo ID verification. Verified players receive a badge on their profile. A post-game rating system lets players review teammates after every match.
What if I have a problem with another player?
Visit the player's profile and tap Report. Our moderation team reviews all reports within 24 hours and takes appropriate action, including warnings or account suspension.
Is my personal information safe?
Yes. We use industry-standard encryption to protect your data. Personal details are never shared with other players unless you choose to. We comply with GDPR, CCPA, and other major privacy regulations.
Account & Billing
How do I upgrade to Premium?
Go to Settings > Premium Features to see all benefits and choose monthly or annual billing. Includes priority listings, advanced stats, custom themes, and an ad-free experience. Cancel anytime.
Can I delete my account?
Yes — go to Settings > Account > Delete Account. This permanently removes all your data including game history. Cancel any active game commitments before deletion.
How do I change my notification settings?
Go to Settings > Notifications to customise alerts for game invites, messages, and match reminders. Set quiet hours so you are not disturbed at inconvenient times.
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Still Have Questions?
Our support team is here to help. Reach out and we'll get back to you within 24 hours.