Privacy Policy

1. Introduction

JoinUp LLC ("we", "us", or "our") operates the Paintball Team-Up mobile and web application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please stop using the Service.

2. Information We Collect

Information You Provide

• Account information: name, email address, and password when you register.
• Profile information: display name, profile photo, skill level, preferred game types, and player bio.
• Game and team data: games you create or join, team memberships, and player connections.
• Communications: messages, support requests, and feedback you send to us.

Information Collected Automatically

• Device information: device type, operating system, and unique device identifiers.
• Usage data: pages or screens viewed, features used, time spent on the Service, and crash reports.
• Location data: approximate location (city/region level) derived from your IP address to help match you with nearby players. We do not collect precise GPS location unless you explicitly share it.
• Log data: IP address, browser type, referring URLs, and access timestamps.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Match you with nearby players and open games.
• Facilitate team formation and in-app communication.
• Send service-related notifications (e.g. game confirmations, new player matches).
• Respond to support requests and inquiries.
• Improve, personalise, and expand the Service.
• Monitor usage to detect and prevent fraud or abuse.
• Comply with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• With other users: Your public profile (display name, skill level, and profile photo) is visible to other users of the Service to facilitate teammate matching.
• Service providers: We use trusted third-party vendors (e.g. cloud hosting, analytics, email delivery) who process data on our behalf under data processing agreements.
• Legal requirements: We may disclose information if required to do so by law or in response to valid legal processes.
• Business transfers: If JoinUp LLC is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may delete your account at any time via the app settings. Upon deletion, we will remove your personal data from our active systems within 30 days, subject to data we are required to retain for legal or regulatory purposes.

6. Security

We implement commercially reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete that information promptly. If you believe we may have information from a child under 13, please contact us at info@paintballteamup.com.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Object to or restrict certain processing of your data.
• Data portability (receive your data in a machine-readable format).

To exercise any of these rights, please contact us at info@paintballteamup.com.

9. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party platforms (such as app stores). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: